Dear Retail Product Executive:
About 13 years ago, Microsoft Corporation contracted with our organization to assist with their worldwide retail field labor automation efforts. With their ongoing and rapid investment with us into software, hardware, cloud, and AI, we now have the most relevant, robust, feature-rich labor automation solutions for retail field labor teams on the market.
If you find your organization struggling with any of the following or just curious to see how some other global retail organization is managing similar challenges:
- Employee/Outsourced Agency Compliance (proof of execution, time, work product, photos, scans, GPS, forms) Microsoft: 86 countries, 50+ languages, 79,000 retail locations
- Analytics (predictability, actionable intelligence, trend alerts, photo AI)
- Sales, Training, Merchandising Train the trainer cascade and track the progress of instore representatives on knowledge progress of all products.
- Asset Management/Inventory Control
- No Code Low Code Application Design Studio, Forms, Surveys, Audits, Expense Tracking
- Issue/Ticketing System
- Platform AI-driven language translation support (MS supports 50+ languages globally)
- Mobile iOS, Android, Windows, and HTML supported. Store-and-Forward model: all apps developed in their native programming languages.
- Store and User Management onboarding, termination, tracking.
- More Calendars, document synchronization, embedded plan-o-grams, alerts, triggers, thresholds, gamified training, XLS exports, PDF reports, QR codes, Barcodes, etc.
- Backoffice Integration: Open platform that can support virtually any data transport protocols.
- Development: We offer flexible custom development services.
- Support: You will not find an organization that takes support of our products more seriously. Our average response time of 5 minutes, globally, 24 X 7 X 365.
- Our Compliance SOC Type 2, Code-of-Conduct, Disabilities, Green House Gas Reduction
What we have accomplished:
- Detected fraud from employees and agencies, leading to the termination of jobs and contracts using a variety of AI and compliance tools.
- Uncovered trends in training that negatively affected sales within countries and retail partner chains within countries.
- Significantly improved training and access to sales materials, leading to increased sales.
- Significantly improved productivity at every usage level, enabling field reps to visit more stores, train more people, and help sell more products.
- Strong compliance model to ensure your field labor teams are at the right place, at the right time, and doing the right job at the frequency desired.
- Photo Intelligence – Managing over 500,000 retail photos for Microsoft annually with embedded metatags and, more recently, AI support.
global ticketing system for asset management issues (report, track, assign, job completed).
- Built vetted relationships with outsourced field labor agencies in over 80 countries.
When you contact us or schedule a call, please bring a list of issues and challenges with your existing labor teams and/or automation technology. We would be happy to consult with you. We may already have a solution in place to solve those challenges, or we can offer some direction on how to solve them.
Alan Gould
Alan.gould @ westlakesoftware .com
USA 1(818) 991-9988
Cross-support your field labor teams with native Android, iOS, Windows and HTML5 mobile platforms.
- Creation of no code/low code custom-branded mobile applications across all supported operating systems.
- Unlimited data collection forms can be utilized through a question-centric model, boasting numerous features such as conditional form logic, QR Code/Barcoding capabilities, calendaring questions with start and stop dates, embedded graphics for visual guidance, and document integration.
- Seamlessly integrated language translation functionality.
- Streamlined merchandising and sales processes.
- Tailored deployment programs for staff, agencies, and retail professionals (store workers).
- Implementation of a fully integrated trouble-ticketing system.
- Comprehensive features including calendars, assignments, goal tracking, user and location management, asset tracking, resource file management, a custom reporting center, triggers and alerts, push notifications, dashboards, representative behavioral analysis, custom news feeds, and more.
Brands and Chains
ProductAdvisor.ai empowers administrators to seamlessly integrate products/brands into the system for worldwide utilization.
Administrators have the authority to specify which products/brands are available in particular countries and designate the partners supporting those products/brands at the individual store level.
Let your Global Administrator define what products are sold through your retail channel by country.
These settings dynamically interact with the data collection platform, effectively filtering out irrelevant sections of brands and products from the question set in stores where they are not available.
Question-Centric Model
Using a question-centric approach, administrators have precise control over each question in surveys or forms. They can determine the frequency, date range, and relevance of questions based on various criteria such as title/work and multiple other filters.
Set custom filters by each question in a surveys by user title, frequency, visit type, date range, conditional logic and more.
These capabilities allow administrators to maintain a single comprehensive global form while selectively adding or removing questions based on specific survey requirements and filters.
Analytics
Our analytics team can turn your data into the most comprehensive dashboards supporting data visualization, real-time monitoring, performance tracking, data integration, customization and personalization, interactivity and drill-down capabilities.
Consolidate global analytics in real-time working from a single multi-lingual platform.
Global Field Labor
Our team has professional relationships with outsourced field labor agencies in virtually every country worldwide. If you are seeking assistance in expanding your products to new countries or looking to make a change, we can help. Contact us below.
Contact Us
If your organization seeks to enhance efficiency in field labor management and wishes to experience a live demonstration of the ProductAdvisor.ai platform, schedule a demo today.
Schedule a call with us: https://calendly.com/westlakesoftware
Email: support @ westlakesoftware.com
Thank you
Westlake Software, Inc.
