Retail Workforce Management Systems

Westlake has multiple national retail deployments. We have modified our core technology to support one of the most comprehensive retail workforce management systems in the market today. In addition to hundreds of other functions, our retail management solution supports:

• GPS Tracking of retail representatives
• Photo support integrated into data collected
• Automated job/retail location assignment
• Back office integration for jobs assignments and data collected
• Reconstructed printable reports (.pdf) with embedded photos
• Hierarchal statistics, reports and dashboards
• Mobile video training
• Training accountability
• Merchandising accountability
• Sales and operations accountability
• Escalations and alerts
• Report routing to manager or local store manager on the fly
• Store and forward for complete functionality, both in an out of coverage
• Dynamic updating of objectives, products, lists from management
• Mobile recall of store visit history
• Support for multiple handsets and platforms (Blackberry, Android, etc.)
• Management controlled store visit frequency controls
• Store visit compliance tracking
• Sales rep visit compliance tracking
• Notes attachment functions to records

All data collected comes to you in an easy-to-view and exportable MS Excel spreadsheet. Data is web services-ready and supports an XML export feed, as needed.

Multiple reports and dashboards are available to view and analyze your data in multiple ways.

This solution offers full GPS reporting and online mapping as required. Maps can be used to show fixed retail locations and are color-coded depending on status. Routes can be tracked to show bread crumb trails, when a geo-fence has been reached, as well as time spent within the geo-fence and mileage statistics, including speed and speed violations. Raw GPS data supports a reverse geo-code address look-up and is color-coded to show moving times, stop times and start times.

Please contact us directly to discuss specific needs your organization may have in improving productivity and compliance, increasing sales and better retail customer relations.